Hospitality
Level 3

 
Title of learning programme Hospitality
Programme level 3
Duration of learning programme 11 weeks x 10 hours*
Total number of learning hours per programme 110**

* Unlike traditional schools, colleges or universities, there are no terms, semesters, or specified intake dates for our uniquely flexible distance education courses. Our system of continuous enrolment means that our students can enrol on any day and at any time of the year. This allows our students the freedom to plan their studies to fit in with their lifestyle or work commitments.

** Please note that this is only an approximate figure and is dependant upon how much time you can dedicate to your studies and also how well you grasp the learning concepts in the course material. Furthermore, at the end of each module there is a question paper which needs to be completed and returned to your personal tutor.

Structure

 
Module Module Title
1 Company Information
2 Products & Services Offered in the Hospitality Industry
3 Customer Types & Requirements
4   Local Knowledge
5   Working in an Organisation
6   Health & Hygiene Aspects
7   Safety & Security
 

Learning Outcomes

 
Module 1 Company Information.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Examine relevant information regarding the company you work for and the role you undertake within your company
 
Module 2 Products & Services Offered in the Hospitality Industry.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Introduce the various functions you may undertake in order to serve your customers
 
Module 3 Customer Types & Requirements.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Discuss how to match services and products to a range of customer requirements
 
Module 4 Local Knowledge.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Summarise the importance of local area knowledge to affectively assist your visitors/guests needs
 
Module 5 Working in an Organisation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Evaluate the physical environment in which you work and describe policies and procedures that cover your employment
 
Module 6 Health & Hygiene Aspects.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Examine the essential hygiene knowledge required when serving customers in the hospitality industry
 
Module 7 Safety & Security.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Identify the importance of both safe working practices and the security of premises and property in your working environment

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